Terms and conditions of use

This Policy governs the manner in which Contract Flooring Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.contractflooring.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Contract Flooring Ltd.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. All collected information are processed in accordance with the laws of UK and are not sold to third parties.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Contract Flooring Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Contract Flooring Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Contract Flooring Ltd


Contract Flooring , The Chapel (Offices), Chapel Road, Tuckingmill, Camborne, TR14 8QX, UK

01209 240 170


Return and Refund Policy

Thanks for shopping at ContractFlooring.com.

If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Specifically ordered, cut product, made-to-order product items or non-stock items are not returnable.


Specifically ordered, cut product, made-to-order product items or non-stock items are not refundable (due to circumstances beyond our control).

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us.

Consumer Rights Act 2015

Any product or service, physical or digital, bought online or in store must meet the following standards:

Satisfactory quality – Your goods should not be faulty or damaged, or at least of satisfactory quality.

Fit for purpose – you should be able to use it for the purpose they were supplied for.

As described – your goods or service must match the description, model or sample shown at time of purchase.

Your rights to a refund, repair or replacement change as time progresses.

Your consumer rights within 30 days

In the first 30 days after purchase, you have the right to reject the goods. This means you can return an item which does not meet the three criteria for a full refund.

Your consumer rights after 30 days of buying

After 30 days, you are not legally entitled to a full refund. However, you can ask the retailer to replace or repair the goods, which do not meet the three criteria.


Delivery of purchases is covered under the Consumer Rights Act. Contract Flooring is liable for getting the product safely to you, not the courier we employ.

Default delivery:

We must deliver what you’ve ordered within 30 days, unless another time frame was agreed with us.

Late delivery:

If you have agreed a delivery by a certain date, for example, getting presents delivered in time for Christmas, and the retailer fails to meet this, then you have the right to cancel for a full refund.


When you return items because they do not meet the three criteria of the Consumer Rights Act, we must refund standard delivery costs. If you pay for extras on the return, for example next day delivery, you will have to cover the additional cost.

Perishable goods are a complicated case as they might not make it to the 14 days-after-purchase limit under the Consumer Contacts Regulations, let alone the 30-day limit of the Consumer Rights Act.

Under these circumstances, the period will be determined by how long it is reasonable to have expected the goods to last.

Consumer Contracts Regulations

Since June 2014, the rights and protections you had under the Distance Selling Regulations were transferred to the Consumer Contracts Regulations.

If you buy something, without seeing it in person first, for example, if you make an online purchase, you are covered under the Consumer Contracts Regulations, as well as the Consumer Rights Act.